ProBox TV FAQs

ProBox TV is a free digital subscription service which gives fans exclusive access to ProBox TV Content including live streaming of fights and on-demand videos.

ProBox TV can be accessed using your favourite streaming devices, including mobile devices, or any personal computer.

ProBox TV delivers exclusive live streaming of select boxing events.

ProBox TV will host every fight from our live events as well as ProBox TV original content including podcasts and talk shows, behind the scenes content and documentaries.

ProBox TV is a global product and available in all countries.

ProBox TV written content is currently available in English and Spanish. Our Streaming and VOD content will be available in English and Spanish.

ProBox TV is available on the following devices:

• Desktop: PC and Mac - the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+
• Mobile Devices: Available on iOS and Android smartphones and tablets
• T.V. - You can watch ProBox TV on the ProBox TV app on Roku, Fire TV, Apple TV and Android TV.

If you have forgotten your password or need to unlock your account, go to the ProBox TV login screen and click the link that says, “Forgot your username or password?”

Enter the email address associated with your ProBox TV account and you will receive an email with a link to reset your password.

Before contacting the ProBox TV team, we would suggest searching our FAQs and help documentation for guidance on solving any issues.

If you still have questions or concerns, you can reach our support team at support@proboxtv.com.

One of the most common issues seen by ProBox TV users is that of weak and interrupted internet connectivity within their Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi Network
  • Close the browser that had ProBox TV open / the ProBox TV app
  • Shut down your device
  • Unplug your Wi-Fi router/modem from power for 1-2 minutes
  • Plug your Wi-Fi router/modem back into power
  • Restart device, open ProBox TV app in browser
• Improve your Wi-Fi Signal
  • Move to a more central location / closer to your device
  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
  • Move router off the floor
• Connect your computer directly to the modem
  • Close the browser that had ProBox TV open
  • Shut down your computer
  • Unplug your modem from power for 1-2 minutes
  • Plug your modem back into power
  • Turn computer on, plug computer into modem via ethernet cable
  • Open ProBox TV in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

When trying to access a live ProBox TV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of ProBox TV, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

• Chrome
• Safari
• Firefox
• Edge
• Internet Explorer 11

For any issues on the iOS app please try to reinstall the app from your mobile device:

• Check the app for any updates
• Remove the app from your device
• Restart your device
• Reinstall the app on your device
• If fails again try switching Wi-Fi connect

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. For more detailed information please visit the official iPhone support page or the official iPad support page.

For any issues on the Android app please try to reinstall the app from your mobile device:

• Check the app for any updates
• Remove the app from your device
• Restart your device
• Reinstall the app on your device

If you continue to have trouble, install any available software updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Minimum system requirements:

• A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for ProBox TV If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy ProBox TV content at its highest video quality.

Minimum Windows requirements:

• Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory
• One of the following operating systems: Windows 10, Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, or Firefox v1.5 or above
• IE: http://www.microsoft.com/ie
• Firefox: http://www.mozilla.com/firefox
• Video adapter and monitor: Super VGA (1024x768) or higher

Minimum Mac requirements:

• PowerPC G3 600 MHz
• Pentium III 1GHz with a minimum of 512MB of memory
• Mac OS X 10.4+
• Firefox v1.5+: http://www.mozilla.com/firefox
• Video adapter and monitor: Super VGA (1024x768) or higher

Browser compatibility:

• ProBox TV is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

Minimum mobile device requirements:

• Android OS 4.4 or above
• iOS 11.2 or above